The Ministry of Consumer Affairs is looking into complaints of additional charges being levied by ecommerce platforms when customers choose cash-on-delivery (COD) option instead of paying while ordering items.
"The Department of Consumer Affairs has received complaints against ecommerce platforms charging extra for cash-on-delivery, a practice classified as a dark pattern that misleads and exploits consumers," Pralhad Joshi, Union minister of consumer affairs, wrote on X on Friday afternoon.
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on Sat, 04 Oct 2025 22:06:25 +0530
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Tags: Why ecom platforms are under govt lens
